RETURN AND REFUND POLICY

At Boodhi Sofa, we are committed to providing you with high-quality furniture that transforms your living space. To ensure we can offer the best prices and maintain our quality standards, we have a strict return policy focused on product integrity.

1. THE BOODHI GUARANTEE: MANUFACTURING DEFECTS & FOAM EXPANSION

We stand behind the quality of our engineering. We take full responsibility for structural damages caused by the factory or issues with our vacuum-compression technology.

A. High-Density Foam Expansion Issue In the unlikely event that our signature high-density foam does not expand to its full size or shape after unpacking:

1. Notification Window: You must notify us within 3 working days of unboxing the item.
2. Assessment: Contact us at boodhisofa@gmail.com with clear photos and/or videos showing the affected area.
3. Resolution: We will investigate the issue immediately. If the foam compression issue cannot be resolved (e.g., via manual fluffing or waiting the requisite 48-72 hours), Boodhi Sofa will arrange for a free replacement of the defective unit. We will handle the logistics of the exchange.

B. Factory Damages If your item arrives with manufacturing defects (e.g., torn fabric, broken frame, missing legs), please contact us immediately. We will cover the costs of repairing or replacing the defective item.

2. NO "CHANGE OF MIND" RETURNS (ALL SALES FINAL)

Please choose your items carefully. All sales are final. We do not accept returns or refunds for "change of mind," including but not limited to:

• The item does not fit in your room (please measure before buying).
• You prefer a different color or style.
• You no longer need the item.

Returns are strictly limited to defective, damaged, or incorrect items only.

3. RETURN SHIPPING COSTS

• Defective/Damaged/Wrong Item: Boodhi Sofa pays. If the return is approved due to our error (wrong color sent, factory defect, foam failure), we will arrange the pickup and cover all shipping costs.

4. HOW TO REPORT A DEFECT

To report a defect or damage, follow these steps:

1. Contact Us: Email us at boodhisofa@gmail.com within 3 days of receiving your delivery.
2. Evidence: You must provide your Order Number and clear photos/videos of the defect or damage.
3. Approval: If your claim is validated, we will send you instructions on how we will proceed with the replacement or repair.

5. EXCEPTIONS & NON-RETURNABLE ITEMS

The following items are strictly non-returnable:

• Items without proof of purchase.
• Custom Orders: Furniture made to specific custom measurements.
• Clearance Items: Items marked as "Sale," "Clearance," or "Display Unit" are sold as-is.
• Damage via Misuse: Claims will be rejected if the damage was caused by the customer’s mishandling, improper assembly, spills, pets, or normal wear and tear.

6. EXCHANGES (DEFECTS ONLY)

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, send us an email at boodhisofa@gmail.com.

7. REFUNDS

Refunds are only issued in the event that a defective item cannot be replaced or repaired.

• Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Late Refunds: If more than 15 business days have passed since we approved your return, please contact us at boodhisofa@gmail.com.

8. CANCELLATION POLICY

• Before Shipping: You may cancel your order for a full refund if the item has not yet been handed over to our logistics partner.
• After Shipping: Once the item is in transit, the order cannot be cancelled.

CONTACT US

For any questions regarding your order, please contact our support team: Email: boodhisofa@gmail.com Support Hours: Mon-Fri, 9:00 AM - 6:00 PM